Return to Help Index| SHIPPING & RETURN POLICIES | |
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SHIPPING POLICIES
AVAILABLE SHIPPING OPTIONS We offer the following shipping methods for most delivery addresses:
Small orders (under 12-16 medals) can ship USPS if offered at check-out. FREE SHIPPING Free Shipping is available for qualifying orders of $99.00 or more (sub-total). Certain products may not be eligible for Free Shipping. Free shipping generally applies to our medals, ribbons, pins and dog tags. Some products that may not be eligible for free shipping may include some plaques, award belts, glass awards, acrylic and resin awards/trophies, and our race event signs. Many of these types of products take costly special care, labor and packaging to prevent breakage. If you are unsure, look for the "Free Shipping" truck logo pictured  on product pages to determine if it is eligible for free shipping.TERMS 1.) Free Shipping is only available for PREPAID qualifying internet orders that you place online, that is $99.00 or more (sub-total), shipping within the continental United States (shipments to Canada, Alaska, Hawaii, APO, FPO, Puerto Rico, Guam and other countries are EXCLUDED). Expedited shipping services are NOT included in this offer, and will incur an additional charge. If you need something FAST, call us and see if we can accommodate your request. 2.) Qualifying orders MUST be prepaid and placed by you over the internet on our website (not through a representative). We reserve the right to ship either by USPS or UPS services available in your area. Please allow 2-5 business days for delivery time (does not include the day the order ships out). 3.) Purchase orders are NOT eligible for the free shipping option (unless pre-paid), you must choose any other Shipping method. Make sure to include shipping charges within the Purchase Order. Orders are not processed until the signed P.O. is received by email. For more information on Purchase Orders, click here. LOW FLAT RATE of $10.99 Prepaid purchases under $99.00 (sub-total) qualify for FLAT RATE shipping of only $10.99 (shipments to Canada, Alaska, Hawaii, APO, FPO, Puerto Rico, Guam and other countries are EXCLUDED). We reserve the right to ship either by USPS, UPS Ground or UPS Ground/Surepost. Allow 2-5 days for delivery time (does not include the day the order ships out). Other restrictions may apply.
2. We only ship inside the continental United States and to Canada. We do NOT ship to Puerto Rico or Guam. We only ship Medals & Neckbands to Canada (NO trophies, plaques or other items). All packages to Canada will be shipped by USPS Priority International which is a approximately a 10-12 day delivery time. Canadian consumers are responsible for payment of all taxes, duties and fees.
3. In the USA, UPS Ground Service can typically take from 1-5 business days depending on your shipping destination address (does not include the day the order ships out). Your shipment will typically come from our main facility in Chisago City, Minnesota. See below for a shipping time estimate:
4. "Transit days" does not include the day a package ships out from our facility.
5. UPS typically does not deliver on weekends or Holidays.
6. UPS will not deliver to a PO Box, make sure to provide a physical address.
7. UPS Ground, UPS 2nd Day Air, UPS Next Day Air Saver, and UPS Next Day Early A.M. are not a "guaranteed" on-time service. For a delayed expedited service please contact UPS directly.
8. "Next Day" services require a signature upon delivery.
9. If shipping costs seem high, please remember that medals are made of metal and their weight can add up fast! Depending on the medal you choose, 10 medals can weigh one pound, and 200 medals can weigh approximately 20 pounds.
TIP: To get an estimate, you can add items to your cart, proceed to check-out and choose from the available shipping methods listed to see an estimate on cost. You can do this without placing an order.
RETURNS POLICIES
DAMAGED DURING SHIPPING
We will replace products that have been damaged during shipping, however you must contact us within 7 days of receiving your shipment. Often, we will issue a UPS call tag, whereupon UPS will pick up the damaged package. If this is the case, be sure to retain and save all original packaging. Please understand, that JustAwardMedals.com is NOT responsible for damages by the carrier.....the carrier is! We will make every effort to ship back your merchandise in a timely manner, however we are not responsible for the cost of expedited shipping (i.e. - 2nd Day or Next Day delivery). The merchandise will be shipped the same way as originally ordered. Faster delivery requests, in these circumstances, will be paid for by the customer. STOCK ITEMS
If you desire to return merchandise, returns will be accepted provided merchandise is undamaged and can be resold. Full refunds minus a 15% restocking fee, less shipping charges, will be issued on stock products. ENGRAVED BACK TAGS Full refunds will not be given for returned medals that have custom engraved back tags. In this instance, the back tags need to be removed and medals cleaned from any left-over adhesive/residue, and the price of the backside tags will not be refunded - just the price of the medal less 15%, minus shipping charges. CUSTOM ITEMS Many other custom products are NOT returnable such as our Titan Rings, Custom Insert Medals, and Custom Die Cast Medals, Custom Text Medals (your text added to the front insert or ring), and any other custom item, custom engraved, or custom printed product.
We want you to be 100% satisfied, and if for any reason you are not happy with your products or services, we will attempt to resolve any issues to assure your complete satisfaction. Please reach us directly at [email protected] and make sure to include your order number and photos if necessary. |
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